Shipping & Returns

Effective date: Aug 1, 2025

1. Return Conditions

Can I return my order?
Yes — we accept returns of sealed, unused products within 14 days of delivery.

What products are eligible?

Product Type - Sealed & unused
Returnable? - ✅ Yes – within 14 days

Product Type - Opened, used, or unsealed
Returnable? - ❌ Not eligible

Product Type - Personalized, hygiene, or sale items
Returnable? - ❌ Not eligible

Product Type - Damaged or defective items
Returnable? - ✅ Yes – refund or replacement

Conditions for return:

Must be in original packaging
No signs of use or damage

Must include order number

2. How to Return

Who covers the return shipping?
Returns are at the customer’s expense.

Do you offer return pickups?
Not at this time. You’ll need to ship the item using your preferred courier.

Where do I send it?
We’ll provide the return address once your request is approved. Always email us first before sending anything back.

Do you cover shipping for exchanges?
Yes — if we approve an exchange, we’ll cover the shipping of the replacement.

Are returns accepted from all countries?

Returns outside the EU may be restricted. Please contact us before initiating an international return.

3. Processing time

How long to process my return?

Bulgaria: Returns are processed within 3 business days after receipt
Other regions: Processing may vary based on courier delays

When will I receive my refund?

Refunds are issued within 5–14 business days after approval
Processing time depends on your bank and payment method

4. Refund Details

How will I be refunded?

Refunds go back to your original payment method
In some cases, we may offer store credit

5. What we need from you

To request a return, email help@etha-life.com with:

Your order number
Photos of the product (especially for damage/defect claims)
A brief explanation of the issue

Returns without this information may not be accepted.

6. Special cases & disputes

What if my product arrived damaged or is missing?
We’re happy to issue a refund or replacement — simply follow the steps above with photo evidence.

How are abusive or fraudulent returns handled?
We reserve the right to decline returns if we detect misuse of the policy. Each case is reviewed individually.

Who handles disputes?
Our in-house Customer Support Team is here to resolve any issue fairly.

Need help?

We’re here for you.

‍