Terms of Service

Welcome to ETHA GLOBAL Ltd.

By using our websites or purchasing our products, you agree to the following Terms and Conditions.

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1. About us

Company Name: ETHA GLOBAL Ltd.

Registered Address: bul. Okolovrasten pat 3, office 53, Sofia, Bulgaria

VAT Number: BG207372140

We comply with applicable EU regulations and Bulgarian laws to ensure transparency, consumer protection, and fair trading practices.

2. Using our website

By accessing or purchasing from www.etha-life.com or shop.etha-life.com, you accept and agree to be bound by these terms.

3. Products & services

Our product range includes:

• Natural cosmetics
  
  
• Wellness teas
  
  
• Supplements
  
  
• Scented candles and home fragrances
  
  
• Lifestyle accessories
  
  

All items are compliant with EU quality, labeling, and safety standards. Product descriptions are provided to the best of our knowledge.

4. Orders & payments

• Ordering: Products can be ordered exclusively through our online platform.
  
  
• Payment Methods: Visa, Mastercard, AMEX, and Apple Pay.
  
  
• Currency: All prices are listed in EUR, inclusive of VAT.
  
  

Secure Processing: All transactions are processed via secure third-party gateways.

5. Shipping & delivery

• Shipping Fees: Calculated at checkout based on destination.
  
  
• Shipping Regions: We deliver across Bulgaria and the European Union.
  
  
• Estimated Delivery Times:
  
  • Bulgaria: Approx. 3 business days
    
    
  • EU countries: Approx. 7 business days
    

6. Returns & refunds

We follow the EU Distance Selling Directive for fair returns and refunds.‍

Refunds: Processed within 14 days of receiving and inspecting the returned goods.

• Right to Cancel: You may cancel your order within 14 days of receiving it.
  
  
• Exclusions: Returns are not accepted for opened, personalized, or perishable items.
  
  
• How to Return:
  
  • Email us at [insert email/contact form link]
    
    
  • Return items in original condition with proof of purchase
    
    
  • Returns must be sent back within 14 days of notification
    

7. Privacy policy

We respect your privacy and process all personal data in accordance with GDPR.

Please refer to our full Privacy Policy for details on how we collect, use, and store your information.

8. Liability

• All products are certified under EU safety standards.
  
  
• Etha is not liable for damages resulting from:
  
  • Improper use of the products
    
    
  • Unauthorized modifications or storage conditions outside recommended use

9. Disputes

• Governing Law: Bulgarian law shall apply, unless mandatory provisions of EU law require otherwise.
  
  
• Alternative Dispute Resolution (ADR):
  
  • Consumers may use the EU ODR Platform to resolve disputes without going to court.

10. Updates to these terms

We reserve the right to update these Terms at any time.

Significant changes will be communicated via our website. Continued use of our services constitutes acceptance of any updates.

Contact us

We reserve the right to update these Terms at any time.

Email: namaste@etha-life.com

Address: ETHA GLOBAL Ltd., bul. Okolovrasten pat 3, office 53, Sofia, Bulgaria

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