Terms & Conditions
These General Terms and Conditions for Etha's online store are drafted in accordance with consumer protection laws and the recommendations of international e-commerce codes.
Operator Information
Etha, located at 3 Ring Road Blvd. (Okolovrasten pat blvd, №3,) MM Group building, 5th floor, office №53. 1618 Sofia, Bulgaria operates this online store. These terms address the operations, user rights, and the business relationship between Etha and its customers.
Legal Information
Etha is registered under BG207372140 at Bulgaria since [Registration Date]. Our tax identification number is BG207372140 . Etha is a VAT-registered entity.
Age Requirement
You must be at least 18 years old to purchase products from our online store. By agreeing to these terms, you confirm that you meet this age requirement.
Fair Contract Promise
Etha commits to not setting any contract terms that may be unfair to consumers. Any such terms are considered void.
Accessibility of Terms
These terms are available on our website under 'Terms and Conditions' and at our company headquarters. By placing an order, you acknowledge that you have read and understood these terms.
Modifications to Terms
Changes to these terms will be posted on our website with the effective date. Changes are binding from the date they are published or as soon as you are notified.
Language Usage
Transactions and communications are conducted in English. We ensure that product labels and all necessary information are understandable to our customers.
User Types
Users can register on our website to become members. Registered members and guests can make purchases. Registration details include an email address and password, which can be changed in the user profile.
Product Offerings
Our products are detailed with prices that include VAT but exclude shipping costs. Prices may vary due to promotions and are subject to change.
Payment Methods
Etha accepts payments via:
  • Direct bank transfers to our account
  • Credit card payments (Mastercard, Visa, American Express)
  • PayPal transactions
Prices and Invoicing
Prices include VAT and are valid at the time of the order. The contract between Etha and the buyer is finalized when an order confirmation is sent via email.
Consumer Rights
Consumers have the right to withdraw from purchases within 14 days of receipt without stating a reason, following the guidelines provided in our withdrawal policy.
Warranty and Claims
Etha is responsible for material defects in the products sold. Claims for material defects must be reported within two months of discovery. Products personalized for consumers are not eligible for returns unless defective.
Dispute Resolution
Etha aims to resolve disputes amicably. For judicial resolution, the court in the consumer’s locality has jurisdiction. Etha does not subscribe to any out-of-court consumer dispute resolution entities.
Security and Data Protection
Etha ensures the protection of personal data and transaction security. Our website uses SSL encryption to secure user data and transactions.
Limitations of Liability
While Etha strives to ensure accurate product and pricing information, discrepancies may arise. We reserve the right to cancel orders affected by such errors.
Complaints Handling
Complaints can be directed to Etha’s customer service via email at: info@etha-life.com. We commit to addressing complaints efficiently and keeping you informed throughout the process.
Final Provisions
These terms and any disputes are governed by the laws applicable in the jurisdiction where Etha is based. By using our services, you agree to adhere to and be bound by these terms.
Etha Shipping Information
We offer global shipping. Below you will find details about delivery timelines and shipping costs.
To estimate the shipping cost for your order, please select your shipping area:
Select Your Shipping Area:
Shipping Rates:
Shipping costs will be accurately calculated at checkout.
Shipping Timeline
We endeavor to dispatch in-stock items within 1-2 business days. During peak seasons such asChristmas and Black Friday, please anticipate extended delivery times. For personalized items,such as bottles with engraved caps, an additional 3 working days may be required for theengraving process. Add this period to your expected delivery time.
Origin of Shipment
All orders are dispatched from our headquarters in Bulgaria, at the center of Europe.
International Orders
Please be aware that for orders outside the EU, shipments may incur import fees and taxespayable upon delivery. These charges are not included in our shipping fees. Since customspolicies vary widely from country to country and even between states within countries, wecannot predict these charges. For precise information, please contact your local customs officewith the details of your shipment, including its value, to determine any additional charges.
Etha Refund Policy
We hope you love your purchase from Etha, but if it doesn't meet your expectations uponarrival, here’s what you can do.
Return Eligibility and Process
You have 14 days from the delivery date to notify us about your decision to return the productand 30 days to ship the item back to us. The return package must be postmarked within these 30 days to qualify for a refund.
To initiate a return, please contact us at ask@myequa.com with your order details. Ship the items to:
3 Ring Road Blvd. (Okolovrasten pat blvd, №3,) MM Group building, 5th floor, office №53.
1618 Sofia,
Conditions for Returns
Products must be unused, with tags still attached, and in their original packaging. We process refunds using the original payment method used for the purchase. Please note that shipping costs and customs fees are non-refundable. Exchanges are not supported in our return policy. Returns or exchanges for items purchased through an authorized retailer must be handled directly with the retailer. Personalized, used, or washed items are not eligible for returns.
Refund Process
Once we receive the returned item at our warehouse and confirm that it meets our returnconditions, we will process your refund within 7 days. Please be aware that the cost of thereturn shipping must be borne by the customer, as we do not offer free returns.
Damaged Items
If your product arrives damaged, please do not return it without contacting us first. Send anemail to info@etha-life.com within 7 working days of delivery, including images of the damage,and we will assess the situation. If eligible, we will arrange for a free replacement.We strongly recommend using a traceable shipping service for returning your items, as Ethacannot be held responsible for packages lost in transit.For any further assistance or to fill out the Etha Refund Form, please contact us directly at info@etha-life.com
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